FAQ

 

Hi everybody! Here is FAQ for your reference.

You are always welcome to contact us at info@cutiekillshop.com if you need help or want to know more information.

 

 

 

     SHIPPING     

SHIPPING DESTINATION:

  • We ship worldwide. If there is some unexpected situation like recent COVID-19 stops the shipping to some district, we will contact you for full refund. 

 

SHIPPING TIMES:

URGENT ORDER is not accepted, SORRY!

Total: Processing Time + Shipping Time.

IF you want to change/cancel order, make sure you contact us within 24 hours, otherwise we ship as order, and will not be responsible for change/cancel.

 

Processing: Once your order is made, 1-7 days processing (not including WEEKEND when we are OFF, sorry).

Shipping: It depends on the flight to destination country and actual local delivery.The unexpected situation like COVID-19 delays all international shipping. 

  • To US/ AU/ CA/ DE, it takes 7-20 business days to be delivered.
  • To other countries, it takes 10-30 business days to be delivered.
  • By USUAL SHIPPING in NORMAL condition.

 

SHIPPING COST:

  • Orders over $18 will have free shipping.
  • Orders under $18 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

 

 

     PAYMENT     

You can select currency switch on the top right of website.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

 

 

 

 

 

     ORDER PLACEMENT    

Simply add as many items as you wish to your shopping cart while browsing our store. 

Once you want to proceed with the order - do so by going to the cart and clicking "checkout". 

Coupon Codes available on the top of front page as well as our blog post "Coupon Update".

Follow the instructions by providing us with delivery information and select payment method the for goods - we will process your order within 1-7 business days.

Our support team is always happy to guide you at any step!

Please feel free to contact us at info@cutiekillshop.com :)

 

 

 

 

 

     RETURN AND REFUND     

We do business in honest and happy way, willing to try what we can help anyway.

 

For any after-sale service, please email us at info@cutiekillshop.com within 48 hours as of your order delivered.

 

Faulty Or Wrong Item

  • IF a product gets damaged or faulty upon a delivery;
  • IF a product is wrongly sent, color or size;
  • Please provide photos as proof within 48 hours as of your order delivered, we will respond and provide solution asap. If over 48 hours after delivery, we are sorry it is not qualified to be refunded or returned.

Fit Problem

  • All of our items are produced based on Asian Size Standard measurements as we work with asian factory. We measure items by hands, there may be 2-3cm size difference.
  • If wrong size not caused by us, we are not responsible for any problems with fit or color, but we do our best to describe and photograph the items. Please check carefully and confirm color/size/quantity you want before order. 
  • Inquire if more measurements suggestion or detailed information is needed.
  • If you would like to return the item due to fit problem, please note that customers are responsible for shipping costs of returned items. Besides, we only refund partial money as soon as we receive the returned items, as we paid the first time shipping.
  • For sure, we are willing to offer other better solutions to help. We are here for you:)

Shipping Accident

  • If parcel lost, sent to the wrong address, or returned due to wrong address as ordered, we are afraid it is not our responsibility. We do shipping as ordered, with a shipping receipt as evidence.
  • Once order is made, our system will directly email you an order confirmation.
  • You shall contact us for address changes within 24 hours once the order made. Otherwise, we do ship to address as you ordered. 
  • Please understand that the international shipping includes airflight, two-time customer clearances, facility sorting and local delivery. There are much unexpected and uncontrollable situations.
  • If package lost or returned to us by unknown reason not related with wrong address or local delivery failure to contact you, we would refund partially minus cost we paid, or resend with an extra charge of shipping.

 

Anyway, you are always welcome to contact us for help, and we'd love to help, offer a happy solution, because we just want you have a happy shopping experience with us.

 

 

 

     INTERNATIONAL TAXES     

International taxes might be applied depending on your country's taxes policy.

We will try to use EMS or other shipping ways that mostly free from custom charge, and will mark it as a gift as request, BUT we cannot control the final custom tax. Thanks.

 

 

     CONTACT US     

You may find us via:

  • Email: info@cutiekillshop.com
  • Instagram: @cutiekill.official / @cutiekill.review / @ariel_is_real 
  • Facebook: @cutiekillshop 
  • Twitter: @cutiekillshop

IF you are emailing to us for some items or order details, please make sure to provide item link or titles, order number details, so we can respond correctly and quickly. Thank you.

Working time: 9am - 6pm, from Monday to Friday.

Irregular online in instagram at weekends.

 

▲JOIN US @cutiekill.official (IG) now over 100K followers~!