Return & Exchange

THANKS FOR SHOPPING AT CUTIEKILL.

We have high quality control standard to make sure all the products we ship in perfect conditions. If you are unsatisfied with your order, we'd like to help and find resolution.

 

What is your Return & Exchange Policy?

 

1. For returns/exchanges, please contact us at info@cutiekillshop.com within 48 hours of receiving the package.

2. Merchandise returns/exchanges we accept: Defective items or wrong items, caused by the seller. In this case, you will receive a replacement, and if the items not in stock, a store credit will be issued.

3. When contacting us about a defective or wrong item, please include photos of the defective/ wrong item, packing slip, and packaging for faster service. You must contact us within 48 hours of receiving a defective/wrong item in order to receive a replacement free of charge.  

4. Problems with fit or color is not accepted to return, but if we send the wrong color or size, in this case we bear the responsibility for replacement. All of our items are produced based on Asian Size Standard measurements as we work with asian factories. Please keep in mind that common asian size is considerably smaller than Europe/US! There may be 2-3cm size difference due to manual measurement. We do our best to describe and photograph the items. Inquire if more measurements suggestion or detailed information is needed.

5. If you ordered wrong size accidentally and you really want to exchange for a correct size, you are responsible for paying your own shipping costs to return. Shipping costs are non­refundable. When we receive the returned item, we will arrange new shipping with a replacement charge $10-25. Considering the expensive and time consuming return shipping, we would like to offer a store credit for you to make a new order.

6. We ship only by guaranteed priority airmail with tracking information, usually 8-20 business days. Once your order has been shipped, we are no longer responsible for the package but help tracking to estimate the time of arrival. Wrong address caused by sender, we will bear all the cost and solve everything for you. But if wrong or incomplete address caused by you, we are not responsible. We try to do what we could help. If you are not home for a delivery, or your package is stolen from your residence, we are not responsible. Please make sure to be available for the delivery of your package or arrange a pickup through the shipping carrier (pickup not available at all locations). If your package is lost, please file a case with your local post office. If it has been returned to sender by unknown reason, we will issue a store credit for the order or resend with an extra charge of shipping within 7 business days.

* Please kindly note that the "returned to the sender" shown in the tracking does not mean it is returned internationally to our shop. It only means a return to the facility of your country. Some of the facilities may offer re-delivery with an extra charge, while some do not, but destroy the package directly. They will not return internationally to our shop free, due to COVID-19, international shipping is very difficult and extremely expensive. 

 

Anyway, you are always welcome to contact us for help, and we'd love to help, offer a happy solution, because we just want you have a happy shopping experience with us.