Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@cutiekillshop.com.
- All
- Pre Sale Questions
- Return & Exchange
Need Help?
You are always welcome to contact us if you have any questions.
If we aren’t available, drop us an email and we will get back to you within 24-48 hours in working days.
Pre Sale Questions
Cutiekill is a small business located in Shenzhen, China. We were a local shop in 2015 and started international online business since 2016. Started as a store in marketplace Storenvy (https://cutiekill.storenvy.com), we built up our own site here in 2020. This is a real human way, honest, kind and happy place for fashion. ❦
We ship from our warehouses in Shenzhen, and Guangzhou.
You will get a confirmation email when you have placed your order, and another email with tracking info when your label has been printed. Once you receive the shipping email please allow 48-72 hours for updates to appear.
Due to COVID-19, we only ship by guaranteed pioritity airmail.
Processing: 2-4 business days not include holidays or weekends
Shipping: 8-20 business days. Sometimes there may be delays due to the shipping carrier or international events/customs sorting.
You will get a confirmation email when you have placed your order, and another email with tracking info when your label has been printed. Once you receive the shipping email please allow 3-5 days for updates to appear.
To US/ AU/ CA/ DE, it takes 7-20 business days to be delivered.
To other countries, it takes 10-30 business days to be delivered.
Note: Once your order has been shipped, we are no longer responsible for the package but help tracking to estimate the time of arrival. If you are not home for a delivery, or your package is stolen from your residence, we are not responsible. Please make sure to be available for the delivery of your package or arrange a pickup through the shipping carrier (pickup not available at all locations). If your package is lost, please file a case with your local post office. If it has been returned to sender by unknown reason, we will issue a store credit for the order within 7 business days.
Return & Exchange
If we send the wrong color or size, in this case we bear the responsibility for replacement. If we ship as ordered, we are afraid it is not accepted to return or refund. All of our items are produced based on Asian Size Standard measurements as we work with asian factories. Please keep in mind that common asian size is considerably smaller than Europe/US! There may be 2-3cm size difference due to manual measurement. Each product comes with its own detailed measurements. Please do check carefully the detailed size measurements of each product. We do our best to describe and photograph the items. Inquire if more measurements suggestion or detailed information is needed.
If you ordered wrong size accidentally and you really want to exchange for a correct size, you are responsible for paying your own shipping costs to return. Shipping costs are nonrefundable. When we receive the returned item, we will arrange new shipping with a replacement charge $10-25. Considering the expensive and time consuming return shipping, we would like to offer a discount store credit for you to make a new order.
We ship only by guaranteed priority airmail with tracking information, usually 8-20 business days. Sometimes there may be delays due to the shipping carrier or international events/customs sorting.
Considering the package has arrived your local place, we recommend to check your neighbor's first or contact your local post office with your tracking number.
Once your order has been shipped, we are no longer responsible for the package but help tracking to estimate the time of arrival. Wrong address caused by sender, we will bear all the cost and solve everything for you. But if wrong or incomplete address caused by you, we are not responsible. We try to do what we could help. If you are not home for a delivery, or your package is stolen from your residence, we are not responsible. Please make sure to be available for the delivery of your package or arrange a pickup through the shipping carrier (pickup not available at all locations). If your package is lost, please file a case with your local post office. If it has been returned to sender by unknown reason, we will issue a discount store credit for the order or resend with an extra charge of shipping within 7 business days.