Shipping policy

Free Priority Shipping for Orders Over $69 USD

Delivery Time = Processing Time + Shipping Time

  • Processing Time: 2-4 business days
  • Shipping Time: 8-15 business days

Please note that the above time frame does not include customs delays, weekends, holidays, or unforeseen circumstances. Thank you! 🌹

We will keep you updated on your order status and provide shipping tracking information.

Shipping Rates by Location 

Location Shipping Time Shipping Service Orders Under $69 Orders $69+
United States 6-12 business days Priority Shipping $8.99 USD Free Shipping
Canada, Norway, Switzerland, Türkiye 8-15 business days Priority Shipping $8.99 USD Free Shipping
United Kingdom 6-12 business days Priority Shipping $5.99 USD Free Shipping
Australia / New Zealand 6-10 business days Priority Shipping $7.99 USD Free Shipping
Germany, France, Netherlands, Spain 6-10 business days Priority Shipping $7.99 USD + €3 EU Import Fee Free Shipping + €3 EU Import Fee
Other EU Countries 5-15 business days Priority Shipping $8.99 USD + €3 EU Import Fee Free Shipping + €3 EU Import Fee
APO/FPO, Alaska, Hawaii, Guam, Puerto Rico 12-20 business days Standard Shipping Standard Shipping Only Standard Shipping Only


Updates on EU Shipping Rates:

Due to recent EU import regulation changes effective July 2026, a €3 EU import fee applies to orders shipped to EU countries. We appreciate your understanding and support! 💗

Important Information

  • Orders cannot be canceled after shipment.
  • We cannot ship packages to PO Box addresses.
  • Please provide your correct phone number; express companies will not accept packages without a phone number.

  • The shipping time is estimated and begins from the date of shipment, not the date of order. Delays may occur due to invalid addresses, customs clearance, or other factors.

FAQs

  1. Do you offer shipping to my country?

    We offer international shipping to the US, CA, AU, UK, and most European countries. If shipping is not supported for your location, you won't be charged, and we will email you for order cancellation and a full refund.

  2. Will I receive a tracking number when my order is shipped?

    You will receive a confirmation email after placing your order, and another email with tracking information when your label has been printed. Please allow 48-72 hours for tracking updates.

  3. How long will it take to receive my order?

    Processing: 1-3 business days (not including holidays or weekends)

    Shipping:

      • To US/AU/CA: 7-15 business days

      • To DE/FR and most European countries: 7-15 business days

      • To other countries: 10-30 business days

    Please note that delays may occur due to customs clearance, carrier processing, or other factors beyond our control.

  4. Why was my order divided into multiple packages?

    Orders may be split into different packages due to varying processing times or a large number of items. Each package will come with tracking information, and we will notify you if your order is divided.

  5. What if my tracking information hasn’t updated?

    International shipping may take time to update while in transit or undergoing customs checks. We will do our best to provide updates as we receive them.

  6. What happens if my package cannot be delivered, is refused, or returned?

Please double-check your shipping address before placing your order. Packages that cannot be delivered due to an incorrect, incomplete, or restricted address, refusal of delivery, failure to collect the package, or other reasons caused by the customer may be considered the customer's responsibility.

Once an order has been shipped:

Original shipping charges are non-refundable.

  • Customers are responsible for any reshipping costs if a new shipment is requested.
  • Any carrier return fees or related charges may be deducted from any eligible refund.

Please note that a "Returned to Sender" status shown in tracking does not always mean the package will be returned internationally to our shop. It may refer to a return to a local carrier facility in your country. Depending on the carrier's policy, some facilities may offer redelivery with an additional charge, while others may not provide further delivery options.

We will continue monitoring the tracking status and assist with the best possible solution.

       7. What if I need assistance with my order?

Track your shipment HERE or contact us for assistance. If you have questions about your order or items, please include the item link or titles and your order number for a quicker response.

Thank you!