We've been in business for over 6 years and have established a lovely friendly community of cutiekillers. 💜 Below FAQ are some common concerns of our clients before shopping with us.
Cutiekill is a small business located in Shenzhen, China. We were a local shop in 2015 and started international online business since 2016. We have been in business for over 6 years.
We offer international shipping in most countries. If shipping to your country is not available, we will email you for order cancelation and full refund.
You will get a confirmation email when you have placed your order, and another email with tracking info when your label has been printed. Once you receive the shipping email please allow 48-72 hours for updates to appear.
We accept Paypal, Debit/Credit Card without a Paypal account, and 2checkout (Visa, Master card, Discover, American Express etc). 💡"Pay with Debit/Credit Card" without Paypal account, you'll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal. Please wait until you see "Thank you" page, otherwise your order will possibly become the abandoned checkout. Contact us info@cutiekillshop.com if you have any question, we'd love to help :)
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Immediately after your order is placed, an Order Confirmation email will be sent to you. Your order begins getting processed immediately. If you want to change/cancel order, make sure you contact us within 24 hours. Any cancellation made after an order has been placed, will be subject to a cancellation fee of $0.5 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations. Once it is shipped, we do not issue refund or cancellation.
Due to COVID-19, we only ship by guaranteed priority airmail. ☆ Processing: 1-3 business days not include holidays or weekends ☆ Shipping: 8-20 business days. It depends on the flight to destination country and actual local delivery. As a reminder, sometimes packages experience postal delays that are out of our control, like COVID-19 delays. To US/ AU/ CA/ DE, it takes 7-20 business days to be delivered. To other countries, it takes 10-30 business days to be delivered. Note: Once your order has been shipped, we are no longer responsible for the package but help tracking to estimate the time of arrival. If you are not home for a delivery, or your package is stolen from your residence, we are not responsible. Please make sure to be available for the delivery of your package or arrange a pickup through the shipping carrier (pickup not available at all locations). If your package is lost, please file a case with your local post office. If it has been returned to sender by unknown reason, we will issue a store credit for the order within 7 business days.
Orders might be divided into different packages due to a difference in processing time or there are too many items in your order which need to be divided according policy of carrier. All packages come with tracking information and we will update you when your order divided into several packages.
As it is international shipping, the shipping will take some time to be updated when it is in transit or in the customs checking. Also it will take time to get the updated info from the shipping company. We will try our best to help updating info for you.
Basically we offer free shipping for orders over $39. You can check the shipping fee when you add items into cart, where there is a reminder of shipping charge. If you need further info , please contact Cutiekill team at info@cutiekillshop.com.
If you are emailing to us for some items or order details, please make sure to provide item link or titles, order number details, so we can respond correctly and quickly. Thank you.