Kawaii Kuromi bag backpack

Delivery Time = Processing Time + Shipping Time

• Processing: 2-4 business days
• Shipping: 8-15 business days

Please note that the time frame above does not include customs delays, weekends, holidays, or unforeseen circumstances. Thank you! 🌹

1. We cannot ship packages to PO Box addresses.
2. Standard shipping is available for addresses like APO/FPO/Alaska/Hawaii/Guam/Puerto Rico.
3. During busy shipping periods such as Black Friday, Christmas, and New Year’s Eve, we recommend placing your order as early as possible to avoid delays.

Learn more about our Shipping Information.

Return/exchange requests must be initiated within 2 days of the delivery date. We accept exchanges and returns for items that are in their original condition. Please send the items you wish to exchange or return using a trackable shipping method, as customers are responsible for return shipping fees. We will prepare the new item or issue a refund upon receiving the returned package.

For more details, please visit: Return & Refund Policy.

Important Note: A size mismatch is not considered a quality issue, so be sure to check the size chart for each item. You can learn more about our sizing at: Size Guide.

For further assistance, feel free to contact our customer service at info@cutiekillshop.com.